How to cancel & refund a ticket

You can easily cancel tickets and process refunds for any of your ticket sales using The refund process depends on the mode of payment that you are using with your events.
In this article:
Procedure for Cancelling the ticket & Refunding the Attendee
Payments through Paypal and Stripe
Payments through

Procedure for Cancelling the ticket & Refunding the attendee

Log In to your account and go to My Events.


Find the relevant event and click on  Event across the event to open the Event dashboard.


On the next screen, the Event Dashboard will open, and then finally click on View Registrations.

Scroll down to the  Payments section to find the transaction and click on it to view all the transactions

By clicking on the "Down" arrow under Action column, click on Refund Amount.

Payments through Paypal and Stripe

If you are accepting online payments through PayPal or Stripe:
This will immediately mark the payment as refunded & cancel the tickets. This will also notify the ticket buyer about the cancellation.
The system will display a transaction ID that you can copy and find the exact same transaction in your PayPal / Stripe dashboard and refund the transaction amount from there itself.

Payments through

If you are accepting online payments through
The system will ask you to submit a request to get access to process the refund. Our team will review your request and grant you temporary access to process the refund for your ticket payments.
Once you have got the access to process the refund, just follow the same steps and you will be able to cancel the tickets & process the refund from the ticketing dashboard itself.

Once the ticket is CanceledRefund is successfully initiated, both the organizer and the buyer will be notified of the refund transaction by email from

Refunding an individual attendee is not possible when the tickets are bought in groups. In this case, the whole group will be refunded. We recommend that you adhere to the refund policy that you may have declared in your respective event description.