How to customize ticket registration form?

Go to the profile dropdown on the top right of the website → My Events → Event Dashboard Registrations → Issue Tickets Dropdown → Customize Form.

To learn more about creating a ticket type, click here.

Using Desktop website

    Login to your account and go to  My Events.

Find the relevant event and click on Dashboard across the event to open the Event dashboard.

In the Ticketing dashboard for the event, click on  Registrations on the left menu table under Manage Events

Now click on the dropdown menu on the right and select Customize Form.

On the next page, select the ticket type for which you wish to customize the registration form.

Once the ticket type is selected. You will see a  Form Builder screen.

  • Add Field: To add a new field to the form, there are a total of 8 types of fields you can add.
  • Preview: This will show a mini-preview of the generated so that you can easily visualize and create your form accordingly.
  • View on the booking page: By clicking on this, you will be able to see the form just like how the ticket buyer will see it.
To add a new field to the form, click on Add Field. Select one of the 8 types that you want to add to the form.

  • Single-line Text: To create a single-line field where the buyer can enter their response. For example, If you want to know the buyer's current city, this might be the most appropriate field to use.
  • Multiline Text: To create a field where the buyer can enter multiple texts such as a full address, the reason for attending the workshop, their expectations from the event, etc.
  • Dropdown List: To create a list of pre-generated answers from which the buyer can only select one. For example, age range, food preference, country, level of education, etc. 
  • Radio Options: To create a field where the buyer can select only one of the options available. For example, gender, age range, etc.
  • Check Box: To allow the buyer to check or uncheck a response. For example, you can ask whether they need parking space or wheelchair assistance, etc.
  • Multiple Check Box: To group a list of options under the same label. For example, you can group Margherita, Pepperoni, and Hawaiian under the label named Pizza.😋
  • Image Upload: Sometimes you may want to collect a passport-size photo for on-site verification, or during a workshop event, you might want the buyer to showcase their projects. You can use this field in such cases.
  • Display Note: To display a message to the buyer. For example, actual reporting time on the venue, whether they should bring anything with them, etc.

You should think about your audience, your event, your venue, the time of the event, and all other factors and create a custom form that can help you and also your attendees. Get your game face on!👍

After selecting the appropriate field to add to the form, configure the field as per your requirement and be sure to take a look at the  preview to see the effects. Once you have configured it properly, click on Save to continue adding more fields as per your requirement.

You can edit the configuration of the field and remove it anytime.👍

Once you have added all the fields you can rearrange them in the appropriate order. If the need arises, you can also edit the configuration of each field.

Give a final check on the form by looking at it on the booking page. You can do this by clicking on View on Booking Page.

Congratulations! You have created a custom ticket form that will surely help you manage your event better.👍😁

Please note that you can create a different registration for each ticket type you have created. You should take full advantage of this feature by creating your ticket types and custom forms while keeping each other in mind.😁

But wait, also remember that, it is never a good idea to ask for unnecessary information, especially when they have yet to buy tickets. 😅