How to cancel & refund a ticket to your attendees?

Go to the profile dropdown on the top right of the website → My Events → Event Dashboard → Registrations → Payments → Action → Refund Amount

  1. Go to the profile dropdown on the top right of the website

  1. Open the My Events page

  1. Select Event

  1. Navigate to Registrations tab → Payments → Action → Refund Amount

Once you cancel the ticket, the dashboard will display a transaction ID that you can copy and find the exact same transaction ID in your PayPal/Stripe dashboard and initiate the refund from your Paypal/Stripe account itself.