How to cancel & refund a ticket to your attendees?
Go to the profile dropdown on the top right of the website → My Events → Event Dashboard → Registrations → Payments → Action → Refund Amount
- Go to the profile dropdown on the top right of the website
- Open the My Events page
- Select Event
- Navigate to Registrations tab → Payments → Action → Refund Amount
Once you cancel the ticket, the dashboard will display a transaction ID that you can copy and find the exact same transaction ID in your PayPal/Stripe dashboard to validate.