How do I explore my ticketing dashboard of an event?

At AllEvents, you can see how your event is performing, such as the Number of Interested People, Number of Tickets Bought, Number of Leads, etc. All of this information regarding an event can be found under the Ticketing Dashboard.

How do I open the ticketing dashboard?

Below are the steps you need to follow to open the ticketing dashboard:

1. Go to the profile dropdown at the top right of the website and click on the "Manage Events" option.

   
   

2. Select the relevant event to go to the Event Dashboard, and on the menu on your left, select Registrations option.

   
   

3. This will take you to the Ticketing Dashboard for that event.

How do I manage ticketing for an event?

In the Ticketing Dashboard, you can manage ticketing for your event using the features shown/explained below.

1. Issue Tickets: You can manually issue tickets to an attendee of your event. To learn how, click here.
2. Manage Ticket Types: You can add/remove/configure ticket types for your event. To learn how to create a ticket type, click here. 
3. Customize Form: When you need to collect additional data from the ticket buyer, you can customize the ticket registration form. To learn how, click here. 
4. Coupon Codes: You can use coupon codes to generate discounts for the ticket buyers. To learn how, click here.
5. Broadcast Message: You can share important updates, reminders, or any other necessary information with your attendees. To learn how, click here.

What are the various reports on the Ticketing dashboard?

As mentioned earlier, you can see various information regarding your events on the Ticketing Dashboard. Once you understand these reports clearly, you can enhance your event audience and manage your event effectively.

a. Interested

The Interested tab lists the people who have shown interest in attending your event but haven't initiated the process of booking or registering.

Once you click on Send Message, you will be taken to their Inbox. We have already made a message template for you, which you can edit as you like. If done right, they can convert into attendees of your event.

b. Leads

The Leads tab lists the people who initiated the procedure of booking the tickets for your event but, for some reason, couldn't finish it. In this sense, they are potential attendees for the event.

• If you have created a custom form for one or more ticket types, you can view the collected data by switching the Show Custom Form Data toggle on.
• When there's an error in payment processing, your attendee's booking may not be marked as paid automatically, even if they've paid. Please email us to confirm receipt of their payment, and then, as the event organizer, you can manually mark the ticket as paid by clicking "Mark as Paid."
• By clicking "Send Message," you can reach out to your leads directly in their inbox. We have already made a message template for you, which you can edit as you like. This may help facilitate quicker conversions for your event.
• When you no longer require the data of a particular lead, you can choose to remove it from the Leads list by clicking on Delete Lead.
• You can also download the leads data by clicking on the "Download as Excel file" button.

c. Tickets

The Tickets tab lists the people who have bought tickets for your event.

• The View Ticket option will let you see the attendee's ticket.
• When an attendee accidentally loses their ticket or doesn't receive their confirmation email along with the ticket, you can send it to them again by clicking on Resend Ticket.
• When an attendee attends your event, you can mark them as checked-in by clicking on Check-in.
• You can download your attendees' data by clicking on Download Data.

d. Payments

Except for free tickets, all other tickets include online fund transactions. To keep track of your payments better, you can check the Payments tab. It includes both Revenue from AllEvents and Offline Revenue generated by your event.

• When you want to cancel and refund an attendee's ticket for any reason, click on Cancel Tickets. Once you cancel the tickets of your buyers, they will be notified about the same.
• You can download the payment data by clicking on Download as Excel file.

e. Check-Ins

The Check-Ins tab lists the attendees whom you have marked as checked in. You can download this data by selecting the ticket type you want the data of from the dropdown menu and clicking the "Download" button to get user data as an Excel file.